First, choose the plan you want to downgrade to. Here are our plans and the features they offer.

Log into your account, & then:

Step 1: Click the admin tab at the top right.

Step 2: Click the downgrade button next to your new plan level.

Then simply follow the directions.

Only admin account holders can downgrade (or upgrade)!

If there’s no downgrade button

But, what if—what if there is no button?

Are you seeing this instead?

Don’t panic. Your account isn’t broken, this is to protect you.

You can only downgrade when your user accounts (and/or projects) are within the new limits you’ll have after you downgrade.

So, first archive (deactivate) any excess user accounts (or projects). You can deactivate a person from the People page, and a project from its home page.

Your data won’t be lost, but archived user accounts cannot log new time nor have time assigned to them. You cannot log new time to an archived project, either.

Real Life Example

You’ve got the Mini plan (which used to be called Basic). You’ve got 5 active projects. You’ve also got 1 real account (you!) and 1 other user account (Joe Test User, just for fun).

You can’t downgrade to Solo until you archive Joe Test Account, because the Solo account allows only 1 person to log in, and you & Joe Test User make 2.

Deactivating a user account
Click the People tab and you can deactivate any user in the list:

Archiving a project
Click the Project tab, then click on the individual project. Then click the archive this project button: