FAQ… No, really, they ARE frequent

We hate fake Frequently Asked Questions (which, of course, is pronounced Fake Fak) as much as you do. We guarantee that the following questions are, in fact, truly asked on a frequent basis.

Questions…

How do I sign into my account?

Just like you, your Freckle account is a unique and beautiful snowflake… and to log in, you need only to type in its very own unique and beautiful URL.

Your Freckle account’s URL looks like this:

http://uniqueandbeautiful.letsfreckle.com

Where uniqueandbeautiful, of course, is merely a placeholder for your very own account name.

So, how do I know this account name?

If you are the account administrator, you picked your account name when you signed up. If you are a regular Joe User, you had no say in the URL, alas!

But either way, you should have an email in your archives from Freckle with your login URL.

The email is from Freckle Team and has the subject line “Freckle welcomes you!”

What if I really can’t find or remember my login URL?

Are you suuuuure you can’t find the email we sent you when you signed up? It’s from Freckle Team and the subject line is “Freckle welcomes you!” in case you can’t find it with a cursory glance.

If it truly has disappeared into the black email abyss, just email our friendly customer ambassadors with as many identifying details as you can remember, and we’ll look you up!

How can I change / update my billing information?

First: you must have the power. That is, you need to be logged in as the person who created the account in the first place.

Once you’re logged in as the demigod that you are, click the Admin tab at the top right:

Now you’re in the Admin area.

Clickety click on that Billing tab if you’re not already on it (you should be), and there you can:

  • change up your credit card
  • change up your credit card’s billing address
  • enter an alternative address for the invoice (purely for show, special tax needs, etc.)

How can I upgrade / downgrade my Freckle account?

First: you must have the power. That is, you need to be logged in as the person who created the account in the first place. (Just like for your billing details, because this kinda move potentially involves money and data!)

Once you’re logged in as the demigod that you are, click the Admin tab at the top right:

Now you’re in the Admin area.

Click that little Upgrade/Downgrade tab on the left, and you’ll see a list of plans, just like this:

As you can see, your current plan is demonstrated both in verbal form and in shiny, shiny colors. And next to the other plans are the things you can do with them: either upgrade to them, or downgrade to them.

Or… you might not see a cute little downgrade button next to the future plan of your choice. You might see how to downgrade as a link. This means you have to make some changes to your account before you’ll be able to fit in the smaller plan.

There’s more info here, if you want to downgrade

How can I downgrade to a free (Personal) account?

Alas! And Alack! You cannot, not at this moment.

Downgrading to a Personal account is a bit more tricky because of the data limits, although we are working on a solution.

If you need to downgrade to a Personal account, email our friendly customer ambassador.

I want to change the time increment rounding (or turn it off)

Dude, that wasn’t a question.

But I’ll answer you anyway, just cuz you’re so goshdarn cute!

Freckle has industry-standard 15 minute rounding out of the box (so to speak), but you have gobs of options if quarter hours aren’t your thing.

For a project that hasn’t been configured yet, mouseover its little grey dot—from any page—and click to configure.

For a project that’s been configured, click on on the project name—from any page—and then click edit this project.

Then, either way you get there, you will be looking at this little window:

Pick a new increment, click Save and off you go.

NOTA BENE: We’re working on a setting that will apply account-wide. It’s coming v. v. soon!