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Plans & billing

  1. How do I cancel my account?
  2. How do I change the owner of an account?
  3. How do I change / update my billing information?
  4. How do I upgrade / downgrade my Freckle plan?
  5. What happens when I upgrade from the free trial to a higher Freckle plan?
  6. What happens when I upgrade to a higher Freckle plan?
  7. Oops! My credit card didn’t go through because of a temporary problem. What happens next?
  8. How can I view past Freckle payment receipts?
  9. I’m in a country with strict business tax laws. How can I set extra information to appear on my Freckle email receipts?
  10. Can I pay with PayPal?

  1. How do I cancel my account?

    All you need to do to close your account is: log in to your Freckle account, click on the Admin button at the top right, and click the Close Account tab in the window that opens. Please read the information carefully before clicking the final link!

    You will be redirected to an “Unknown account” page after your successfully canceled account. Please note that we will delete all of your data from our servers if you close your account. Closed accounts cannot be reopened!!

  2. How do I change the owner of an account?

    If you are the owner of an account and need to pass the ownership to another member, you can do that in a few simple steps.

    Log into your account, then click on the “admin” tab at the top of the screen to switch to the admin-area.

    There you will find a link labelled “Change account owner”. Click on it.

    The drop down menu lets you pick the name of the new owner of the account.

    Changing the owner means that you won’t receive receipts and billing problem notices. It also means that you can’t add more projects or members to the team. Everything else stays the same.

    With 5 simple clicks you’ve transferred your ownership to another user!

  3. How do I change / update my billing information?

    First: you must have the power. That is, you need to be logged in as the person who created the account in the first place.

    Once you’re logged in as the demigod that you are, click the Admin tab at the top right:

    Now you’re in the Admin area.

    Click on that Billing tab if you’re not already on it (you should be), and there you can:

    • change up your credit card
    • change up your credit card’s billing address
    • enter an alternative address for the invoice (purely for show, special tax needs, etc.)

  4. How do I upgrade / downgrade my Freckle plan?

    First: you must have the power. That is, you need to be logged in as the person who created the account in the first place. (Just like for your billing details, because this kinda move potentially involves money and data!)

    Once you’re logged in as the demigod that you are, click the Admin tab at the top right:

    Now you’re in the Admin area.

    Click that little Upgrade/Downgrade tab on the left, and you’ll see a list of plans, just like this:

    Your current plan is highlighted, and next to the other plans are the things you can do with them: either upgrade to them, or downgrade to them.

    Or, you might not see a cute little downgrade button next to the future plan of your choice. You might see how to downgrade as a link. This means you have to make some changes to your account before you’ll be able to fit in the smaller plan.

    There’s more info here, if you want to downgrade

  5. What happens when I upgrade from the free trial to a higher Freckle plan?

    First of all, the extra goodies (invoicing, more user accounts) will be available immediately.

    And, because Freckle is billed monthly on an in-advance basis, your free trial will end, and you will be charged immediately for your next month of service, and your billing date will change to the day you upgraded each month.

  6. What happens when I upgrade to a higher Freckle plan?

    First of all, the extra goodies (like more user accounts!) will be available immediately.

    If you’re not in the trial period anymore, you will be charged for your next month of service for the higher plan on your next billing date.

    If you’re still in the trial period, your free trial will end, and you will be charged immediately for your next month of service, and then again every 30 days.

  7. Oops! My credit card didn’t go through because of a temporary problem. What happens next?

    First off: don’t panic! We know these things happen.

    Your account will continue to work fully for 30 days past a failed credit card transaction.

    We will attempt to automatically rebill your card in just a few days.

    If your billing information is incorrect, sign in and update it and we will try again with the new information.

    If your card information is correct and you know the charge didn’t work because of a temporary problem, you can use the “try current credit card again” button to instantly pay.

    Past 30 days’ due, your account will be locked. You’ll still be able to log in to update the billing information or retry the current card on file, but not enter time or run reports. No matter how long your account has been locked, you only need to pay one month’s billing in order to reopen it.

  8. How can I view past Freckle payment receipts?

    If you’re the admin on your Freckle account, log in, click the Admin tab, then click on Billing if it’s not already selected.

    Under the Invoices headline, you’ll see a select menu. Click it to view, print, or save any past invoice (in a new window).

  9. I’m in a country with strict business tax laws. How can I set extra information to appear on my Freckle email receipts?

    You can add any information to your Freckle invoice that you need!

    If you’re the admin on your Freckle account, log in, click the Admin tab, then click on Billing if it’s not already selected.

    Under the Have special invoice needs? heading, you can enter an alternative address to your credit card billing address, and include any additional information you need such as tax ID numbers or contact persons.

    Be sure to click the Save button when you’re done!

  10. Can I pay with PayPal?

    Sorry, not at this time!

    We’re investigating PayPal subscriptions as an option, but there are many complexities if you want to upgrade, downgrade, or cancel your account. If PayPal is the only way you could pay for Freckle, please let us know by email so we can notify you if we are able to add PayPal as an option.

    Currently Visa, Mastercard and American Express can be used to pay for your Freckle subscription.