Privacy Policy

At Freckle, we collect and manage data according to the following Privacy Policy (last update October 27, 2013).

TL;DR

Privacy Policy

By using letsfreckle.com (the “Website”) and/or a Freckle account (the “Service”), you agree to the terms of this Privacy Policy and the Terms of Service. Freckle is designed and operated by Slash7 LLC (“Slash7”). Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

Data Collected

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

For the Service, we ask you to register an account, log in and provide certain information (such as names and email addresses of your team members, your company name and address and your credit card information) in order to be able to store your time tracking data and invoices, as well as periodically automatically bill you & charge your card (credit card numbers are never stored on Slash7 servers, but are securely transmitted and stored with our payment provider).

We use cookies to store session information for your convenience. Cookies must be enabled to use the Website and the Service.

In order to take advantage of certain features of the Service, you may also choose to provide us with other personal information, such as your picture, but your decision to utilize these features and provide such data will always be voluntary.

Use of the Data

We only use your personal information to provide you with the Service to communicate with you about the Service or the Website.

With respect to any data you may choose to enter or upload to Freckle, we take the privacy and confidentiality of this data seriously. Your data (in the Service) is specifically not shared between accounts or with the public. We employ industry standard techniques to protect against unauthorized access of data that we store, including personal information. All off-site backups of your data are securely encrypted.

Please note that if you choose to share data (like sharing invoices with your clients), we are not responsible for any violation of privacy law you may be liable for.

We do not share personal information you have provided to us without your consent, unless:

  • doing so is appropriate to carry out a user’s request;
  • we believe it’s necessary in order to provide the highest quality of service;
  • we believe it’s needed to enforce our Terms of Service, or that is legally required;
  • we believe it’s needed to detect, prevent or address fraud, security or technical issues;
  • otherwise protect our property, legal rights, or that of others.

Freckle is operated from the United States. If you are visiting the Website from outside the U.S., you agree to any processing of any personal information you provide us according to this policy.

Freckle may contact you by email. For example, Freckle may send you promotional emails relating to Freckle or communicate with you about your use of the Freckle Website and Service. If you do not want to receive email from Freckle, please opt out of receiving emails at the bottom of any Freckle email. Please note that for some emails (for example billing issues), there’s no option to opt-out.

Sharing of Data

We don’t share your personal information with third parties except as listed below. Only aggregated, statistical data is periodically transmitted to external services to help us improve the Freckle Website and Service.

We currently use Campaign Monitor (mailing list management), Customer.io (mailing lists) and Mixpanel (analytics). We listed below what data these third parties extract exactly. Feel free to check out their own Privacy Policies to find out more.

  • Campaign Monitor: your email
  • Customer.io: your name, email and aggregated account statistics
  • Mixpanel: registered users’ activity (anonymized and not including any data entered by you).

Additionally, Slash7  uses third party vendors that provide the necessary hardware, software, networking, storage and other technology required to run the Website and the Service. While Slash7 owns the rights to the Freckle Website and Service, you retain all rights to the data you enter into Freckle.

In other to provide the Service, we also share data with services that help us track errors and bugs, keep backups of log files and identify performance issues.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

If Slash7 is acquired or merged with an other company, or Slash7 sells the Freckle Website and Service to an other company, or if Slash7 goes out of business or enters bankruptcy, user information may be transferred to a third party. You acknowledge that such transfers may occur, and that any acquirer of Slash7 or its assets may continue to use your personal information as set forth in this policy.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any significant changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

US-EU Safe Harbor and US-Swiss Safe Harbor

Slash7 uses annual self-assessments to assure compliance within the US-EU and US-Swiss Safe Harbor Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention or personal data from the European Union and Switzerland. Slash7 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Slash7′s certification, please visit http://www.export.gov/safeharbor/.

Our privacy policy above serves as our statement of adherence to the US-EU and US-Swiss Safe Harbor Principles. We encourage you to use the contact information below to inform us of any complaints or disputes you may have regarding the use of your personal information. We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly. If your dispute cannot be resolved by us internally, we agree to dispute resolution with the Better Business Bureau as our third party resolution provider.

Privacy complains by European Union and Swiss citizens

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Slash7 commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Slash7 at [email protected] or by mail at Slash7 LLC, 228 Park Ave S #14450, New York, NY 10003, USA.

Slash7 has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Slash7, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Questions

Should you have any question or concern, please write to [email protected], or write to Slash7 LLC, 228 Park Ave S #14450, New York, NY 10003, USA.

Change Log

  • Version 1.1, October 27, 2013. Updated section on data sharing as we’re now using Mixpanel.
  • Version 1.0, January 23, 2013. Initial release.